Refund Policy

At Digital Marketing Mindz, we are committed to delivering the best possible service for our clients. Our refund policy outlines the terms and conditions under which refunds may be granted for the services we offer.

1. General Refund Policy

Due to the nature of digital marketing, SEO, and advertising services, the fees paid for services provided by Digital Marketing Mindz are non-refundable. This includes but is not limited to:

  • Online marketing services
  • Search engine optimization (SEO)
  • Pay-per-click (PPC) management
  • Social media marketing
  • Website development and design

Once a project or service has begun, costs have been transacted for labor, tools, and platforms, which are non-recoverable. Therefore, refunds are not issued after work has commenced.

2. Exceptions to the Refund Policy

Refunds may only be considered in the following exceptional cases:

  • Non-delivery of Service: If for any reason Digital Marketing Mindz fails to deliver the service as outlined in the agreement and has not begun work on the project, a refund may be issued upon client request.
  • Duplicate Payment: In the event of accidental duplicate payments for the same service, a refund of the extra payment may be processed.

3. Cancellation Policy

If you wish to cancel any ongoing service, a written request must be submitted to Digital Marketing Mindz. Cancellations must be requested before the start of any scheduled work or within 7 days of signing the contract. If the cancellation request is accepted, no further fees will be charged, but any fees already paid are non-refundable unless otherwise agreed upon.

4. Retainer and Monthly Contracts

For services that operate on a monthly follow basis, clients may cancel their service with a 30-day written notice. Services will continue through the 30-day period, and fees for that period are non-refundable.

5. Chargebacks

We strongly advise clients to contact Digital Marketing Mindz regarding any concerns or disputes before initiating a chargeback. Chargebacks will be contested in cases where services have been delivered as agreed.

6. Contact Us

If you have any questions about our refund policy or need further clarification, please reach out to us at: